If you ordered with standard delivery (untracked, delivered by your country's national postal service), please allow approximately:
- 5-7 working days within the UK, USA or EUROPE
- 10-20 working days elsewhere in the world
If you selected Premium delivery (tracking reference available upon request) takes approximately:
- 2-3 working days in the UK and USA (via Royal Mail or USPS, respectively)
- 5-10 working days elsewhere in the world (via DHL)
When your order has been carefully dispatched from one of our logistics centres, you will receive an email notification.
Please check your spam and trash/bin folders and add the domain @livingdna.com to your safe recipient list, so you don't miss any messages from us.