As part of our commitment to you and your security we have rolled out a new feature which gives you the power to control who supports you with your test.
If you can no longer view a test within your portal that you previously could then it could be that you are no longer a manager of this test.
The person who provided the sample is the owner of the test and is the only person who can select a manager of their account.
There are two situations where the owner of the test might not be able to give their permission directly.
If this person is under 16 and you are their legal guardian, or if the person is deceased and you are their next of kin, please get in touch with us here.