You may cancel your order prior to your contract becoming binding. Also, your legal right to cancel a Contract lasts for 14 days and starts on the date on which your contract becomes binding (contract becomes binding once we send the kit dispatch email).
If it has been less than 14 days since the dispatch of your kit, as per our terms and conditions:
- To cancel your order please return your Living DNA sampling kit to us unopened and in saleable condition, and we will refund the full amount that was paid for the Service, minus any additional postage costs (i.e. the amount in excess of our standard delivery costs) if your sampling kit was, at your election, delivered using a premium delivery service.
- You will receive a full refund of the price you paid for the Services. This will not include the additional cost of any premium delivery service charged to you at your request. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation.
- We refund you on the credit card or debit card used by you to pay.
- If the sampling kit was delivered or handed to you must return the testing kit to us within 14 days of cancelling the Contract. You will be responsible for meeting the cost of returning the sampling kit. You will not be able to use the prepaid return label within the kit for returns, as this is an integral part of the kit. If this is used, the sampling kit will not have been returned in saleable condition, and is therefore not eligible for a refund.