What do I do if I use the swab and after it has blood on it?

The swabbing process should be easy, comfortable and pain-free. However, if you have discovered blood on the swab after collecting your sample then sadly, the blood can act as an inhibiting factor and reduce the ability for your sample to be sufficiently extracted and genotyped.

This means you will need to retake your sample. Please get in touch with the customer service team at help@livingdna.com with your full address and contact number so we can arrange for a further kit to be sent to you.