Our test can be purchased on line HERE.
Once you have placed your order, a sample collection kit will be sent out to you via the mail. We offer two levels of shipping. Please see below for the estimated delivery times.
- For standard delivery (untracked, delivered via your country's national service), please allow approximately:
5-10 working days within the UK/USA
10-15 working days within the EU
14-20 working days elsewhere in the world
- Premium delivery (tracking reference available on request, delivered via DHL) takes approximately:
2-3 working days in the UK/USA
5-10 working days elsewhere in the world
Please note that DHL does not deliver to P.O. boxes.
When your order has been dispatched from one of our logistics locations, you will receive an email notification to let you know that your kit is on its way.
Once you have received your kit, you will need the internet and an email address in order to register your online portal and then activate the kit online. You will then be able view your results once they have been issued, from anywhere in the world, using any smartphone, tablet, laptop or PC for as long as you choose to keep your portal with us.
With the kit activated, the samples can then be taken and posted back to us using the free post return mailer that's included in your kit.
Please be aware that while we can ship our DNA collection kit to nearly anywhere in the world, there may be customs restrictions in your country that will make it difficult to send your samples back to us. Please contact your local authority for more information on sending DNA cheek swab samples out of your country.
Additionally, please ensure that is lawful in the country in which you reside, or if different, where you are located when you take your sample, or access your results, for you to take and submit the sample to us for testing. For your legal safety, we advise that you do not place an order for Services, provide a sample, nor use Related Services in any jurisdiction where it is not lawful for you to do so.
We aim to process and deliver your results in 10 -12 weeks after your samples are received at our lab.
Learn more about the entire journey here.