Which companies do we accept?
We've done a lot of work behind the scenes to make sure that our systems can read data from the most common sites. These are:
- FamilyTreeDNA (family finder)
- Gene by Gene
- National Geographic (Gene 2.0)
The file will also need to be in the correct format. There are a few file types that our systems can process, so please make sure that the file you're uploading has one of the following extensions*:
*Please note that renaming the file with a different extension will not change the file type.
-Make sure that the file is Autosomal only, and does not include any mitochondrial or Y-DNA data.
-Make sure that your file is Autosomal Build 37.
-Do not edit or modify the file.
-To get the best out of your upload, please make sure that your file is a fresh copy of your data (in genome build 37), and without opening it, upload it to us.
- Do not attempt to upload a file you've downloaded from Living DNA. There is no benefit to uploading your data back to us, as we already have a copy of our systems.