To make sure you can get results from uploading your file, there are a few things you'll need to check before you go ahead and send us your file.
Every testing site will format their files in a slightly different way. In order to get results from your file, our own systems will need to be able to read it. We've done a lot of work behind the scenes to make sure that our systems can read data from the most common sites. These are:
- FamilyTreeDNA (family finder)
- Gene by Gene
- National Geographic (Geno 2.0)
The file will also need to be in the correct format. There are a few that our systems can process, so please make sure that the file you're uploading has one of the following extensions*:
*Please note that re-naming the file with a different extension will not change the file type.
We are sorry, but we only accept DNA files. This means that we don't accept Gedmatch or 'tree' files.
There are a few other things that might cause your raw data file to fail in our systems, so please take care to check the following list before you go ahead.
- Please make sure that the file is Autosomal only, and does not include any mitochondrial or Y-DNA data
- Please also make sure that your file is Autosomal Build 37
- Please do not edit or modify the file by:
- Opening in a text editor (e.g. Excel) and resaving the file in a different format
- Processing with a third-party tool (e.g. DNAland)
- 'Merging' data from two different testing companies, e.g. 23andMe + AncestryDNA
- Please do not attempt to upload a file you've downloaded from Living DNA. There is no benefit to uploading your data back to us, as we already have a copy in our systems
To get the best out of your upload, please make sure that your file is a fresh copy of your data (in genome build 37), and without opening it, upload it to us.
For more information visit our DNA upload page