We understand that getting your results is an exciting prospect, and you may want to get your sample to us as quickly as possible to speed up the process.
We would ask, however, that if you are currently suffering from any infectious viral or bacterial illness - such as a stomach bug, cold, or COVID-19 - please delay taking your sample until after you have recovered.
While we do take strict measures at the lab to prevent infection and contamination, ensuring that samples received are as free from contagion as possible will help us to keep the labs running smoothly.
An outbreak of a viral or bacterial illness at one of our labs may delay sample processing times due to staff absences, as there is a mandatory 2-week isolation period for lab staff following an infection.
If you are suffering from a more long-term or serious illness, or if you're not sure whether to delay taking your sample, please reach out to our friendly customer service team for advice. You can reach us by email at firstname.lastname@example.org
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