We can only honour a kit if we can verify that you’ve bought it from us or one of our authorised partners, so if you have found a low-priced kit on eBay, Mercari, Facebook, or other sites where you buy directly from an individual person, we are very sorry, but you will not be able to use it.
We have also seen some kits being sold on Amazon through unauthorised third parties. We are investigating where these kits have come from. We are not able to test samples from these kits either.
To be on the safe side, always purchase your kit through us, or one of our authorised partners. If you’re not sure please get in touch with us at help@livingdna.com or +44 (0) 203 823 6002, before you purchase, and we’ll help you identify whether the kit is genuine.