What should I do If I log into my portal and it's blank?

If you log in to your Living DNA portal and find an unexpected blank screen there are a few things you can do. 

- Clear your Cache

- Clear your Cookies

- Clear your browsing history

If you are unsure of how to do this, please click on the relevant browser below to be taken to the how-to guide for your browser: 

Chrome 

Firefox

Safari

Once you have cleared this please, close down the browser and re-open before logging in to your portal.  

If you still don't see anything, please let us know with some screengrabs/images of what you are seeing on your screen.  A guide on how to do this can be found HERE This will help us and our developers troubleshoot and get the issue resolved for you.