We've worked hard to make sure our website and portal are compatible with as many browsers as possible, but sometimes updates to browsers can have unexpected effects on our site.
To get the best out of your Living DNA portal we advise you use the latest version of Chrome, Safari or Firefox as your browser.
If you have been accessing our portal from an alternative browser and are having trouble, please log out, and log back in accessing the portal via one of the three recommended browsers.
Other handy tips we could try to eliminate the issue together:
- Please ensure that you have logged out of your portal, cleared all cookies and cache for livingdna.com and then close your browser before you log back in to your account to see if this clears the issue.
- Please also check that you are using the correct email address to access your Living DNA portal. We understand that some individuals may have more than one email address, and it is entirely possible to purchase a kit with one email address but register your portal with another.
If you still have trouble using our site while using one of the recommended browsers, please send some screen grabs/images of what you are seeing on your screen. This will help us and our developers troubleshoot.