We have designed our new activation process to be quick and easy.
Activating the kit is a really important process, that allows you to provide us with information about who is giving the sample, and confirming to us that this person has provided consent. We are unable to proceed with any testing before the kit has been activated.
Sign in to your Living DNA account. If you do not have a Living DNA account you can create one Here.
Once you've logged in to your portal you can click Activate kit in the top left pod.
Enter your activation code. This is 12 characters long, compromising of letters and numbers. Please ensure the letters are in capitals. Then press continue.
Select who the kit is for, ensuring if it is for someone other than yourself you have their consent to do so.
Input their details. All details must be completed to successfully activate the kit, and the date of birth should be in the MM/DD/YYYY format.
The kit is now activated! Please do let us know if you have any trouble completing this process.