VitaminLab FAQs

How many months do I get of VitaminLab?

VitaminLab has found that, on average, it takes at least 3 months for people to notice a difference in their health after starting a new supplement. As a result, VitaminLab and Living DNA send out a 3-month supply of your formula to provide you with the most cost-effective option. This will allow enough time for your body to adjust and begin correcting deficiencies. 

You will be able to select a 3-month subscription, and will automatically be sent refills so you never have to worry about running out of vitamins again!

Can I update my formula?

You can make changes to your formula up to 14 days prior to your next refill date. You will need to email VitaminLab if you wish to make adjustments at info@getvitaminlab.com.

Is VitaminLab a subscription service? Can I cancel it at any time?

VitaminLab is a subscription service that sends your formula automatically to you every 3 months directly to your door. 

You will be billed for your formula on a monthly basis for the 3 month supply options.

You can modify, pause, or cancel your order up to 14 days prior to your renewal date. To do this you will need to contact VitaminLab directly, not Living DNA. Please email VitaminLab if you wish to make adjustments at info@getvitaminlab.com.

Do you offer refunds? 

Due to the individualised nature of our products, and because all of our formulas are made 100% custom to each individual, returns/refunds are not offered.

How do I take my supplement?

Simply follow the dosage directions on your label. For capsules, follow your suggested daily capsule dose - you can split your capsules up throughout the day if that's easier for you. We recommend taking your capsules with a meal, rather than on an empty stomach. 

What if I am not happy with my VitaminLab purchase? 

We think you’ll love your new vitamins! However, if you feel that something is not right with your order, please reach out at info@getvitaminlab.com and we’ll do our best to rectify the issue. As all of our formulas are made 100% custom to each individual, returns/refunds are not offered.