The swabbing process should be easy, comfortable and pain-free. However, if you have discovered blood on the swab after collecting your sample then sadly, this can introduce an inhibiting factor that will prevent us from getting enough DNA.
This means you may need to retake your sample. Please get in touch with the customer service team at help@livingdna.com with your full address and contact number so we can discuss the next steps with you.
What do I do if I use the swab and then see blood on it?
