The owner of the test has ultimate control over who has access to their results, so the first step, if a test you manage has been removed from your account, is to speak to the owner.
If they aren't able to access their account for any reason, there are a few quick and easy things to check:
The password
If you have come across an error message that reads ‘The email address or password you entered is not correct’ this is because the password or email address is not correct. This could be something as easy to fix as a typing error, or it could be that the password you originally used has been lost or forgotten.
If you have access to your account email address you can reset your password quickly and easily. Click here for a guide on how to change your password.
Your email address
The email address you used to create your account with Living DNA is needed for your log in. You must have an account created. If you have not got an account please create an account and try again.
Your web browser
We advise to get the best experience from your Living DNA portal to use the most up to date version of the following recommended browsers:
Google Chrome
Safari
Firefox
If the owner of the test is either under 16 or deceased please get in contact with Living DNA HERE.