How do I delete a test from my portal?

You can delete your account and data from within your Living DNA Portal by following some simple steps. 

Please note that if you wish to delete your whole account you ONLY need to follow the account deletion steps. Deleting all of your profiles first is unnecessary. To skip to the account deletion instructions, please click here.

Deleting a single profile will remove one set of DNA results from your account, including:

• All digital results visible to this profile (e.g. ancestry estimations and wellbeing traits)
• Any applicable Family Networks data, including match list and message history
• Downloadable raw DNA data file
• Residual DNA sample stored by Living DNA's laboratory (if applicable)
• Digital purchases for this profile, such as test upgrades
• Access rights for other users who can currently view this profile

This is not an account-level deletion and will still allow the email address associated with the account to log into my.livingdna.com, and view any other profiles owned and managed by that email address.

To proceed with a profile deletion:

1. Sign in to your Living DNA portal. 

2. Click on your profile picture on the top right of the screen - if you haven't uploaded a profile picture this will look like a light grey circle with a darker grey silhouette - and select Profiles

3. This loads your account details, with all of your profiles listed on the left of the screen.

4.Select the profile you’d like to delete, and click the red Delete button on the right, next to your profile picture.

5. Follow the steps, reading the information, and select 'Proceed with deletion', read the points on the next screen and request deletion. 

6. Enter your password to confirm the request. 

Note: If you have accidentally requested an account deletion instead of a profile deletion, please get in touch with our customer support team as soon as possible, so that we can attempt to reverse the request. This is a time sensitive issue, so please do not delay.