Skip to main content

Submit a request
Sign in

Sign in
Submit a request

Support Center | Living DNA
To get you started
Your Living DNA account

Articles in this section

Two Factor Authentication
How do I switch between profiles on my account?
Navigating your new Living DNA Portal
How do I change the sex on my profile?
Personalised ancestry book
What is the Living DNA store?
How do I change my date of birth?
I have added a manager but they cannot view my results
How do I view a test when the person cannot access their account?
I had a test on my account that is now no longer there.

See more

I cannot see anything in my portal

Esmee

April 01, 2026 08:25 Updated

Your Account.png

When you first create your Living DNA account, you will not see any tests until you complete a kit activation or an upload.

If you have completed an activation or upload but still see nothing in your account, please first check that you are using a browser that is compatible with the Living DNA results portal. The list of web browsers that we aim to support can be found here.

If you are using a supported browser but cannot see anything, we recommend you log out of your portal, clear all cookies and cache for livingdna.com and then close your browser before logging back in.

If you have any third-party extensions installed on your browser, such as ad-blocking software or certain internet security packages, this may cause issues with the functionality of our results portal.

If the issue persists, please get in touch at help@livingdna.com. Please also include a screenshot of what you can see on your screen so that we can identify and resolve the issue more efficiently.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Related articles

Troubleshooting the Living DNA portal
How do I switch between profiles on my account?
Activating a Living DNA Ancestry or Wellbeing kit
How do I take my Living DNA sample?
How do I interpret my recent ancestry results?

Support Center | Living DNA